FAQ

How do I place an order?
To place an order, click on the "BUY" link on the main menu. We accept payments via Paypal. If you are an a/v installer or dealer and would like to inquire about wholesale pricing, please email wholesale@remotebuddies.com 

 

Does the remote cover have to be removed to charge the remote on the docking station? 
In regards to the RB890 cover, you can bypass the charging cradle completely and plug the charging adapter directly into the remote control (with the cover still on) to charge. If you would like to charge the remote control in the cradle, you would have to remove the cover to do so.  In regards to the RB980 cover, yes you do have to remove the Remote Buddies cover to charge the remote.

What is the warranty on Remote Buddies remote control covers?
Remote Buddies remote covers are warranted free of defects in material and workmanship under normal wear, use and operation for a period of 30 days. ​If you have a warranty issue, please contact Remote Buddies via email at customerservice@remotebuddies.com for an RGA number. Warranty returns will not be accepted without a RGA number. Customer is responsible for shipping to Remote Buddies. 

Remote Buddies 

1040 Calle Cordillera, Suite 104

San Clemente, CA 92673

​
​What is the return policy for Remote Buddies? ​​
If you are unhappy with your purchase, contact Remote Buddies via email at returns@remotebuddies.com for a RGA number within 14 days of purchase. Returns will not be accepted without a RGA number. Shipping and handling is non refundable. Refunds will be issued less shipping and handling. Return shipping to be paid by customer. Refund will be issued after items have been received.

Remote Buddies

1040 Calle Cordillera, Suite 104

​San Clemente, CA 92673


How are orders shipped?
We ship orders via USPS or FedEx. Orders are shipped from San Clemente, California. Orders are normally shipped same day.  

Approximate domestic shipping times are as follows:

USPS Standard Shipping - approximately 2-8 days.

FedEx Ground Shipping - approximately 2-5 business days.

FedEx 2 day Shipping - 2 business days.

 

What are the shipping rates (domestic shipments)?

The following rates are for domestic shipments only (for retail orders).

USPS Standard Shipping (approximately 2-8 business days): 

 Charges calculated by quantity ordered. 

      1 Remote Buddies Cover : $4.00

      2 Remote Buddies Covers : $4.50

      3 Remote Buddies Covers : $5.25

      4 Remote Buddies Covers : $6.00

      5 Remote Buddies Covers : $6.75

Email info@remotebuddies.com for expedited shipping options and charges. 

 

USPS Standard Shipping to Puerto Rico (approximately 2-8 business days): 

      Charges calculated by quantity ordered. 

      1 - 3 Remote Buddies Covers : $12.00 (USPS GROUND SHIPPING)

      4-12 Remote Buddies Covers : $16.00 (USPS PRIORITY MAIL 3-DAY) 

      13+ Remote Buddies Covers : $21.00 (USPS PRIORITY MAIL 3-DAY)

 

What are the shipping rates to Canada?

The following rates are for shipments to Canada only (for retail orders). USPS First Class Mail:

      Charges calculated by quantity ordered. 

      1 Remote Buddies Cover : $14.00

      2 Remote Buddies Covers : $15.00

      3 Remote Buddies Covers : $16.00

      4 Remote Buddies Covers and up : $17.00 

Email info@remotebuddies.com for expedited shipping options and charges. 

 

PLEASE NOTE: You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost - charges vary around the world.

 

Do you sell Remote Buddies outside the US?
Yes we do, to place an order please contact Remote Buddies via email at info@remotebuddies.com. Shipping charges will vary based on destination.  

Do you offer dealer pricing to AV companies and installers? 
Yes we do, please fill out the dealer application>> and email to info@remotebuddies.com or fax to 949-366-4445. 

 

Are Remote Buddies available through distributors? 
At the moment Remote Buddies covers are only available to purchase through Remote Buddies. If you are a distributor and would like to inquire about distributing Remote Buddies covers, please email wholesale@remotebuddies.com for more information.

 

 



If you have any other questions regarding Remote Buddies, please email us at info@RemoteBuddies.com.

© 2011-2018 Stockwell Entertainment Corp. All rights reserved. Remote Buddies is a trademark of Stockwell Entertainment Corp. 

Note: No affiliation is expressed or implied with Universal Remote Control or Crestron. 

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